Subscriber, Business & Conditional Access · OV-SMS Suite
Subscriber & Business Management Suite (SMS)
Modular all-in-one suite for subscribers, CRM, billing, accounting, inventory, payroll, HR, marketing, BI, AI and chatbots — configured to the client operating model.
The SMS Suite is a modular, all-in-one platform for subscription and service businesses. Deploy it as a focused subscriber management and billing system, or enable the full suite: CRM, accounting, inventory and stock, payroll, HR, marketing campaigns and management reporting. Modules are licensed and configured per client, so a pay-TV operator, ISP, utility, distributor or membership organisation only sees the workflows it needs.
Built as a modern web and mobile-responsive application with role-based access, multi-branch scoping, approval workflows and audit trails. It integrates with payment gateways, tax and e-invoicing services, SMS/email providers and existing ERP or accounting tools through REST APIs. We handle discovery, configuration, data migration, training and post-go-live support.
Business intelligence, AI, chatbots and agents are built in as optional modules. Leaders get live dashboards and self-service analytics; AI models score churn, forecast stock and surface anomalies; chatbots handle routine subscriber conversations across web, WhatsApp and portal channels; and task-specific agents automate collections follow-up, ticket triage, report generation and campaign drafting with human approval guardrails.
Under the hood, the suite is API-first and modular, deployable as a single tenant or white-label multi-tenant SaaS. Services are horizontally scalable, queue-driven and observable, with CI/CD, feature flags, encrypted backups and documented recovery. Security controls include SSO/MFA, role- and attribute-based access, audit trails, PII masking, payment tokenisation and NDPR/GDPR-aligned data handling. A branded iOS/Android subscriber app and self-service portal extend payments, package changes, support and OTT viewing to mobile.
Technical specifications
- Solution type
- Modular all-in-one subscriber and business management suite
- Deployment
- Cloud or on-premise; browser and mobile-responsive
- Core modules
- Subscriber management, CRM, billing, accounting, inventory, payroll, HR, marketing, BI, AI, chatbots and reporting
- Subscriber lifecycle
- Onboarding, KYC, packages, activation, suspension, renewal, upgrades and churn
- Conditional access
- Integration with Sumavision and CryptoGuard CAS for entitlements, packages and device lifecycle
- CRM and sales
- Leads, pipeline, customer 360, tasks, tickets and communications
- Billing and invoicing
- Recurring and one-off invoices, proration, taxes, discounts, payment gateways and dunning
- Accounting and finance
- General ledger, chart of accounts, AR/AP, journals, bank reconciliation, trial balance, P&L and balance sheet
- Inventory and stock
- Items, warehouses, stock movements, transfers, purchase orders, suppliers and reorder levels
- Payroll
- Salary structures, allowances, deductions, PAYE/tax, payslips, loans/advances and attendance
- HR
- Employee records, org structure, leave, appraisals, onboarding and document management
- Marketing and campaigns
- Segments, SMS/email campaigns, promo codes, customer journeys and ROI tracking
- Reporting and analytics
- Executive dashboards, custom reports, exports and scheduled delivery
- Business intelligence
- Live dashboards, KPI scorecards, cohort and segment analysis, drill-down, scheduled reports and exports
- AI and machine learning
- Churn scoring, demand and stock forecasting, anomaly detection, segmentation and next-best-action recommendations
- Chatbots
- Web, portal and WhatsApp chatbots for FAQs, balances, packages, fault logging and human hand-off
- AI agents
- Task agents for support triage, collections follow-up, procurement, reconciliation and report or campaign drafting
- Conversational channels
- Web chat, WhatsApp, SMS, email and social messaging through configurable connectors
- AI governance
- Human-in-the-loop approvals, role-scoped data access, prompt and agent audit logs, PII controls and configurable guardrails
- Model integration
- Model-agnostic API connectors for cloud or on-premise AI services, with usage and cost controls
- Architecture
- API-first modular services with event-driven integrations and versioned APIs
- Multi-tenancy
- Single-tenant or multi-tenant SaaS/white-label with per-tenant branding and data isolation
- Mobile and self-care
- Branded iOS/Android app, field-agent app and responsive self-care portal
- Real-time operations
- Webhooks, event streams, queue workers, retries and idempotent processing
- Scalability
- Horizontally scaled services, caching and read replicas; 99.9%+ SLA options
- Reliability and recovery
- HA deployment, automated backups, point-in-time recovery and documented DR runbooks
- Security and compliance
- SSO/SAML/OIDC, MFA, RBAC/ABAC, encryption, PCI-DSS tokenisation, NDPR/GDPR controls and data residency options
- Observability
- Centralised logs, metrics, traces, alerting, audit trails and uptime dashboards
- DevOps and delivery
- CI/CD, blue-green releases, feature flags, sandbox tenants and API versioning
- Low-code automation
- Workflow and form builders, rules engine, approval chains and scheduled jobs
- Extensibility and localisation
- REST/GraphQL APIs, webhooks, SDKs, multi-language, multi-currency and WCAG-aligned interfaces
- Support model
- 24/7 monitoring, L1-L3 support and defined SLA/OLA response targets
- Automation
- Workflows, approvals, alerts and notifications
- Access and security
- Role-based permissions, branch/company scoping, audit trails and MFA
- Integrations
- Payment gateways, SMS/email, tax and e-invoicing, accounting tools, REST APIs and webhooks
- Multi-entity
- Multi-branch, multi-company and multi-currency operations
- Data management
- Imports, exports, backups and retention controls
- Typical clients
- Pay-TV/IPTV, ISPs, utilities, subscription businesses, distributors and member organisations
- Implementation
- Discovery, configuration, data migration, training and post-go-live support
Specifications are indicative and confirmed in the written quotation. Availability varies by model and region; contact us for current lead times.
Integration
Need this specified into a full headend?
Send us the channel list and service definition. We will return a signal chain design, BOM and installation plan.